Website disclaimer

Last updated: 6 August 2026

This disclaimer applies to the Essential Oils QLD website (the Website), operated in Australia (ABN 23 846 224 117). By accessing or using the Website, or purchasing products from us, you acknowledge this disclaimer.

1. Australian Consumer Law

Nothing on this Website, in our terms, or in any communication from us excludes, restricts or modifies any consumer guarantee, right or remedy you may have under the Competition and Consumer Act 2010 (Cth) (including the Australian Consumer Law) or any equivalent State or Territory fair trading legislation that cannot lawfully be excluded. Where goods or services are not of a kind ordinarily acquired for personal, domestic or household use or consumption, our liability may be limited as permitted by section 64A of the Australian Consumer Law.

If you are entitled to a remedy under the Australian Consumer Law for a failure to comply with a consumer guarantee, that remedy is available to you according to law.

2. Not medical or veterinary advice

Essential Oils QLD and our team are not doctors, medical practitioners, pharmacists, allied health professionals, veterinarians or other regulated health practitioners unless expressly stated. Content on this Website — including product descriptions, blogs, guides, emails, workshops and social media — is general information and education only. It is not a diagnosis, treatment plan, prescription or personalised health or veterinary advice.

We share the best general guidance we can based on product information, manufacturer materials and our experience. Deciding whether to consult a qualified doctor, other health professional or veterinarian about your health, an animal’s health, pregnancy, medications or any condition is your responsibility, not ours. If you have a medical or veterinary concern, seek appropriate professional care promptly.

3. Therapeutic goods and product claims

Some products sold on this Website may be listed in the Australian Register of Therapeutic Goods (ARTG) and carry an AUST L or AUST R number. For those products, always read the label and follow the directions for use. Claims and indications for listed or registered therapeutic goods are constrained by Australian therapeutic goods law.

Other products (including many essential oils and complementary products) are sold as general consumer goods or for aromatherapy / lifestyle use and are not presented as medicines unless clearly identified otherwise. Do not use Website content to make therapeutic claims that are not supported by the product label or applicable Australian law.

4. Animals and pets

Essential oils and related products may pose risks to animals. We do not represent that products are safe for pets or suitable for treating animals. Review pet safety information on relevant product pages and seek veterinary advice before using or diffusing products around animals. See also our Essential Oils and Pet Awareness information where published.

5. Product information and third parties

Product names, descriptions, images and specifications may be supplied by manufacturers or distributors (including doTERRA® where applicable) and may change without notice. While we aim for accuracy, we do not warrant that all Website content is complete, current or error-free. Always check the physical product label and packaging before use.

Links to third-party websites are provided for convenience. We are not responsible for third-party content, policies or practices.

6. Limitation of liability (to the extent permitted by law)

To the maximum extent permitted by Australian law (and without limiting your non-excludable rights under the Australian Consumer Law or State or Territory law):

we are not liable for loss or damage arising from reliance on general Website information as if it were personalised medical or veterinary advice;
we are not liable for indirect, incidental or consequential loss, or loss of profits, data or goodwill, except where such exclusion is prohibited by law; and
where liability cannot be excluded but can be limited, our liability is limited to re-supply of the relevant goods or services, or payment of the cost of re-supply, as permitted by law.

7. State and Territory laws

In addition to federal Australian Consumer Law, fair trading and related consumer protection laws operate in each Australian State and Territory. This disclaimer is intended to operate consistently with those laws. If any part of this disclaimer is invalid or unenforceable in a jurisdiction, that part is severed to the minimum extent necessary and the remainder continues in force.

8. Governing law

This disclaimer is governed by the laws of Queensland and the Commonwealth of Australia. Subject to any rights you have that cannot be waived, you submit to the non-exclusive jurisdiction of the courts of Queensland and the courts of appeal from them.