We have a 30-day return policy with free return shipping, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at support@essentialoilsqld.com.au.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Address: 21/1-31 Elsie Street, Kallangur, QLD, 4503 or as directed (Depending on the order, items may need to be returned to one of several other addresses. Please wait for confirmation before shipping to this address)
You can always contact us for any return question at support@essentialoilsqld.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, gift cards or change of mind.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@essentialoilsqld.com.au.
Return Process Summary
- Please read and understand the full return policy.
- Returns are handled on a case by case basis
- Contact us within 30 days at support@essentialoilsqld.com.au include name, order number, and the email address used in the original transaction.
- Within 5 business days Essential Oils QLD will respond with further instructions or clarifying questions. If you do not receive a response please check your spam, junk, or categorised folders. If still not found - please use the contact form here
- Print the Shipping Label we provide and return the product using Australia Post
- Within 10 Business days of Essential Oils QLD receiving the return, your refund will be processed.
RETURNED-TO-SENDER ORDERS:
Refer to our shipping policy
